Volunteer Receptionist💬🥰🐾

Location: Destitute Animal Shelter, Bolton
Hours: Mondays, Fridays & Saturdays | 11:30am – 4:30pm – You do not have to do all these days but these are the ones we need help with.

About the Role

We are looking for a friendly and organised Volunteer Receptionist to join our team at the Destitute Animal Shelter. As the first point of contact for visitors and enquiries, you will play a vital role in helping us care for dogs and cats in need, while supporting the smooth running of the shelter.

This role is perfect for someone who enjoys meeting people, working in a busy environment, and wants to make a real difference to the lives of animals.

Key Responsibilities
• Reception duties: Answering phone calls, responding to emails, and greeting visitors in a warm and professional manner.
• Customer enquiries: Assisting members of the public with adoption queries, rehoming advice and general information about the shelter.
• Meet & greets: Booking and managing appointments for potential adopters to meet our dogs and cats.
• Adoptions: Supporting the adoption process by preparing paperwork and ensuring all forms are completed correctly.
• Admissions: Assisting with the intake of new dogs and cats, including recording details and helping with initial forms.
• Volunteer support: Handing out and collecting volunteer application forms, answering questions from new volunteers.
• Administration: Filing, updating records, and ensuring all documentation is kept accurate and up to date.
• Other tasks: Helping the team with day-to-day admin and reception duties as required.

What We’re Looking For
• Friendly, approachable, and confident with people.
• Good communication skills (in person, over the phone, and via email).
• Organised and able to manage multiple tasks in a busy environment.
• Basic computer skills (training will be given for our systems).
• Previous customer service experience is highly desirable.
• A passion for animal welfare and a willingness to learn about the adoption/admission process.
• Reliability – being able to commit to your shifts is important as the role is essential to daily operations.

What You’ll Gain
• Experience working in a busy animal rescue environment.
• The chance to develop administration, customer service, and communication skills.
• Training and ongoing support from the shelter team.
• The rewarding experience of helping dogs and cats find loving homes.

How to Apply

Please send your CV, along with two references, to:
📧 jenna@destituteanimalshelter.org.uk